Returns & Refunds Policy

1. Unopened, Non-Defective Products
We accept returns for non-defective items within 14 days of delivery, provided that:

• The item is unopened, unused, and in its original packaging.

• You notify us of your intention to return the product within the 14-day period.

Customers are responsible for return shipping costs unless otherwise agreed. We recommend using a tracked service for your protection.

2. Faulty or Defective Products
If your item is faulty or defective, please contact our customer support team as soon as possible at [email protected] or call us on 0333 188 5877.
We will work with you to:

• Assess the issue

• Offer a repair, replacement, or refund depending on the circumstances

Please include photos or a short video of the issue, if possible, to help us resolve it quickly.

3. Made-to-Order / Bespoke Items
Products that are made to order, customised, or bespoke are non-refundable and non-returnable, unless they:

• Arrive damaged

• Are incorrectly produced

• Do not match the agreed specification

Please ensure all specifications and measurements are correct at the time of ordering.

4. How to Return an Item
To initiate a return, please email [email protected] with the following:

• Your order number

• The reason for the return

• Photos if applicable

Once your return is approved, we will provide instructions on how to send your item back.

5. Refund Processing
Once we have received and inspected your return:

• Approved refunds will be issued to your original payment method within 7–10 business days

• Shipping fees are non-refundable unless the item was faulty or sent in error

6. Questions?
If you have any questions about this policy or need assistance, feel free to contact us at:
📧 [email protected]
📞 0333 188 5877